Privacy Policy

We're not collecting your data just to have it sit in a database somewhere. Here's exactly how we put it to work:

• Running Your Membership: Processing payments, booking classes, tracking attendance, managing your account access.
• Personalizing Your Training: Your coaches use your health info and fitness goals to design programs that actually work for YOU, not some generic template.
• Keeping You in the Loop: Class schedules, program updates, facility closures, special events - we'll shoot you emails or texts about stuff that matters.
• Safety First: Medical info helps us respond appropriately in emergencies and ensures coaches modify exercises when needed.
• Improving Our Service: We analyze workout data and feedback to make our programs better and figure out what equipment to invest in next.
• Legal Compliance: Sometimes we gotta keep records for tax purposes, liability protection, or regulatory requirements in Canada.

Marketing Note: Yeah, we might send promotional emails about new programs or special offers, but you can opt out anytime. One click and you're done - no guilt trips.

We're not in the business of selling your info to random companies. Seriously, that's not our vibe. But there are a few situations where we share data:

• Payment Processors: Companies like Stripe or Square handle transactions securely. They're PCI-compliant and way better at this than we'd be.
• Email & Communication Tools: We use services to send newsletters and texts. They see your contact info but they're contractually bound to keep it confidential.
• Accounting & Legal Partners: Our bookkeeper and lawyers might need access to certain records. They're professionals bound by confidentiality agreements.
• Emergency Services: If there's a medical emergency, we'll share relevant health info with paramedics or hospital staff. Your safety trumps privacy in those moments.
• Legal Requirements: If a court order or government authority legally requires us to hand over information, we have to comply. Hasn't happened yet, but gotta mention it.

That's it. No sketchy data brokers, no third-party advertisers, none of that nonsense. Your data stays within our trusted circle.

Security isn't just an IT thing - it's baked into everything we do. Here's how we keep your data locked down:

• Encryption: All data transmitted to/from our website uses SSL encryption. Same tech banks use.
• Secure Storage: Digital files are stored on encrypted servers with regular backups. Physical documents are in locked cabinets - old school but effective.
• Limited Access: Only staff who need your info to do their jobs can access it. New front desk person doesn't need to see your medical history, ya know?
• Regular Updates: We keep our systems patched and updated to close security vulnerabilities.
• Staff Training: Our team knows how to handle sensitive info properly. It's part of onboarding for everyone.
• Secure Passwords: We enforce strong password requirements and use multi-factor authentication where possible.

No system is 100% hack-proof (anyone who claims otherwise is lying), but we take reasonable precautions to protect your data like it's our own.

We don't hang onto your info forever just because. Here's our approach:

• Active Membership: While you're training with us, we keep all your records current and accessible.
• After You Leave: Financial records stick around for 7 years (Canadian tax law requires it). Training records and health info get deleted after 3 years unless there's a legal reason to keep them longer.
• Marketing Lists: If you unsubscribe from emails, we remove you from promotional lists right away but might keep a record that you opted out so we don't accidentally add you back.
• Legal Holds: If there's an ongoing legal matter or insurance claim, we'll retain relevant info until it's resolved.

Bottom line: we keep what we need for as long as necessary, then it gets securely deleted. No digital hoarding here.

This is YOUR data. You've got rights, and we respect them. Here's what you can do:

• Access Your Info: Wanna see what we've got on file? Just ask. We'll provide copies within 30 days.
• Correct Mistakes: Notice something wrong? Let us know and we'll fix it. Happens more than you'd think - typos are real.
• Update Preferences: Change your email, phone number, emergency contact - update it anytime through your member portal or at the front desk.
• Opt Out of Marketing: Click unsubscribe on any promotional email. You'll still get important account stuff, but no sales pitches.
• Request Deletion: Under certain circumstances, you can ask us to delete your data. We'll do it unless we legally have to keep it.
• Withdraw Consent: If you gave permission for something specific (like using your photo in marketing), you can revoke it anytime.
• File a Complaint: If you think we've mishandled your data, you can contact the Privacy Commissioner of Canada. We'd rather you talk to us first though.

To exercise any of these rights, shoot an email to info@blazeforgelegends.info or swing by the gym. We'll get it sorted.

Yeah, we use cookies on our website. Not the delicious kind, unfortunately. Here's the deal:

• Essential Cookies: These keep the site functioning - remembering you're logged in, your language preference, that sort of thing. Can't really turn these off without breaking stuff.
• Analytics Cookies: We use Google Analytics to see how people use our site. Helps us figure out what's working and what's confusing. It's anonymous data.
• Marketing Cookies: If you've interacted with our ads or visited from social media, there might be tracking pixels. You can block these with browser settings or ad blockers.

Most browsers let you control cookie settings. Check your browser's help section if you wanna tweak things.

Do Not Track: Some browsers have "Do Not Track" signals. We respect those where technically feasible.

Our programs are designed for adults 18 and older. If you're a parent bringing a teen (16-17), we need parental consent before collecting any information.

We take extra care with minors' data. Parents have the right to review, update, or request deletion of their child's information at any time.

If you're under 16, sorry but our programs aren't appropriate for you right now. Check back when you're older - we'll be here!

We're based in Vancouver, BC, and primarily serve Canadian clients. Your data is stored on Canadian servers whenever possible.

Some of our service providers (like payment processors or email platforms) might store data on servers in the United States or elsewhere. When that happens, your info is protected by their privacy policies and security measures, which we've vetted.

If you're visiting from outside Canada, be aware that by using our services, your data may be transferred to and processed in Canada under Canadian privacy laws.

Privacy laws change, our services evolve, and we might need to update this policy from time to time. When we make significant changes, we'll let you know through:

• Email notification to all active members
• A notice on our website homepage
• Signs posted at the gym

Minor tweaks (like fixing typos or clarifying existing practices) might not trigger a big announcement, but we'll always update the "Last Updated" date at the top.

Continuing to use our services after changes take effect means you're cool with the updated policy. If you're not, we totally understand - just let us know.

Look, privacy policies are complex and we might not have covered everything perfectly. If something's unclear or you've got questions, just reach out.

We're here Monday through Friday, 6 AM - 8 PM, and weekends 8 AM - 4 PM. Drop by in person if that's easier - sometimes it's just better to chat face-to-face.